Question 1

How long does it take to find a local cleaner for home cleaning?

Accepted Answer

Our network of home cleaners covers Hong Kong Island, Kowloon, and the New Territories. Bookings require at least one day's notice. Appointments made through our platform take an average of one working day to match with a professional cleaner. During peak hours, we may see a surge in appointment requests, which can limit the availability of cleaners. We understand your urgency and are happy to help you check your booking status. To speed up your cleaning appointment, contact us on WhatsApp at 55778724. We are available to assist you Monday to Sunday, 9am to 6pm.

Question 2

Who are your home cleaners? What are their qualifications? Are they legally employed?

Accepted Answer

Lazy maintains a vast network of experienced home cleaners who excel at creating welcoming homes. We assign cleaners based on your needs, ensuring the most suitable cleaner for your booking. Rest assured, we prioritise trust and consistency, and we encourage you to build lasting relationships with our cleaners. We encourage our cleaners to build strong connections with their preferred clients. You can select your favourite cleaner through the preference options in our mobile app. As you would expect, popular cleaners are often fully booked, so we recommend booking in advance or on a fixed schedule. Once you register your preference, we will prioritise your request and share details about your assigned cleaner before the appointment. Book now to secure your preferred cleaner!

Question 3

Do I have to be at home during the home cleaning services?

Accepted Answer

It's entirely up to you. Some clients entrust their keys to our cleaners, while others prefer to stay at home during the cleaning. Contact us to discuss the arrangement you prefer!

Question 4

Who will pay to cover the insurance of a home helper or home cleaner?

Accepted Answer

We make sure everyone is covered, just as we do for you. Personal accident insurance is provided for all our home cleaning services.

Question 5

Can I change the home cleaner?

Accepted Answer

Yes, you can change your home cleaner at any time.

Question 6

Is my credit card payment secured? How do I make a credit card payment for a home cleaning services?

Accepted Answer

Payments are processed and protected by third-party providers (Braintree/PayPal), so all client information remains fully confidential. The service fee is charged before the cleaning session, and Lazy pays our cleaners afterwards. If you cancel the cleaning session within 24 hours of its start time, you will be charged the full service fee. Contact us early to reschedule and avoid cancellation fees!